MATEMART ensures that your order is safely delivered to you within the promised delivery timeline. However, if you have ordered a wrong product you may cancel the order through your MATEMARTAccount.

If it is Prepaid Order, the amount will be refunded to you in accordance with our Refund Policy. A cancellation request cannot be made after your order is confirmed.

Step to Follow

Login to your MATEMART account

Login --> My Order --> Cancel Order

Please Note:

If it is Pre paid Orders, the amount will be refunded to you, in accordance with our Refund Policy

A Cancellation request cannot be made after your order is confirmed.

Order Cancelations Criteria

Under some rare situations MATEMART can also raise an order cancellation request. These Situation would be :-

  1. Unavailability of Products
  2. Incorrect pricing or description of the Products
  3. Payment fraud suspicion by our Credit & Fraud avoidance department
  4. Non Serviceability of buyer’s address by our Logistics partner


We consistently work towards the protections of our customer’s interest. Hence we offer you can easy and streamlined process to return the products, whenever applicable.

Please Note:

You can place a Return request within 24 Hours of Order Delivery. However, in case of Damaged/Missing/Empty Package/Wrong Product, the Return request should be filed within 1 days of Delivery, customer needs to inform us through Email ( or Call us at +91 76000 03515 (Helpline Number) within 24 hours from the time of delivery

Return request will be reviewed by MATEMART team

If required any technical support will redirect to Brands/Manufacturer/Vendors

After approval, pick up of the product will be arranged through our logistics partner in next 2-3 days.

If our reverse pickup services are not available on your address, we will ask you to dispatch the product. The Logistics charges will be reimbursed by Mate Mart.

After the product is received, it is verified against your claim and accordingly, Replacement or Refund is initiated. Please note that replacement would be depending upon the stock availability.

Products marked as "non-returnable" on the product detail/Detailed description page cannot be returned

Return/Replacement are accepted under the following cases:

Wrong product – wrong colour/size/style

Wrong item Delivered

Defective products – Manufacturing defect/ Non – functioning (Not applicable, if the product is under Manufacturer warranty)

Damaged product – Physical damage/Tampered product or packaging

Wrong Quantities – Missing products/parts

Return/Replacement are not accepted under the following cases:

If products are altered/used

If product returned without original packaging (price tags, labels, accessories, box)

If Serial number/ label is tampered

For Damaged/Missing/Empty Package/Wrong product that is reported after 24 Hours of the delivery

For Products sold under specific promotions/demand

No longer needed/Quality low.


MATEMART offers easy and quick Refund on your refund Orders.

Refunds are generally initiated in the following scenarios:

When Prepaid Orders are cancelled as per our Cancellation policy

If our Logistics partner is unable to deliver the product

If you wish to return the products in accordance with our return policy

Refund gets Declined in the following scenarios:

Return request is made outside the specified time frame of 7 days.

If the Product is damaged by the customer, in any manner as may be determined by MATEMART at its sole discretion.

If the product received by us is not as per claim or missing accessories, label, stickers

How Refund process follow:

In case of pre-paid order, the refund will be processed through payment gateway or any other online banking / electronic funds transfer system approved by Reserve Bank India and will reflect in same account of customer buying the Product from where customer has paid the transaction amount.

For cash on delivery transactions, refunds, if any, will be made via demand draft/NEFT/Cheque etc. in favour of the customer buying the Products, as per the details provided by the customer.

Refund Processing Timelines:

After placing of refund request, amount will be refunded to the customer based on the payment mode chosen by the customer at the time of placing the order.

Refunds depends upon the Mode of payment. Please refer to the list below:

Refund Method Refund Time-Frame
Credit/Debit Card 5-7 Business days
Net Banking (Credited To Bank Account) 5-7 Business days
UPI Linked Bank Account 2-4 Business days

In case of any Clarification or If you have not received the refund within the stipulated time, kindly contact your banks customer care number to know the status of the transaction.

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